FAQ

Green Power Technologie & Green Fusion Solar

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Can Huawei optimizer be configured with other brand inverters?

No, Huawei optimizer can only work with Huawei inverter

What is the APP I need to use to do the commissioning for the residetial inverter?

FusionSolar is the APP to be used for commissioning

1: Search for “FusionSolar” in Google Play to download and install the app.

2: Scan the QR code to download and install the app.

 

Why the upgrade of the inverter is failing?

The upgrade may fail because there is an error on DC side (string revers or there is not enough irradiation, at least 120V)

Can the length of the RS485 be a determining factor in establishing communication between the meter and the SmartLogger / inverter?

When the length of the RS485 cable exceeds 20 meters (distance from the meter to the inverter or to the smartlogger) then it is necessary to place a 120 ohm resistor between the RS485+ and RS485- cables

Why the upgrade of the inverter is failing?

The upgrade may fail because there is an error on DC side5sring revers) or there is not enough irradiation (at least 200V)

What are the meter compatibles with SUN2000-60KTL & 100KTL M1 for 0 export configuration?

Manufacturer Model Zero Export
Huawei DTSU666-H 250A/50mA Supported, System power capacity shall not be higher than 150KW due to the power measurement limit of DTSU666-H 250A/50mA smart power sensor.
Janitza JANITZA-UMG604 Not Supported
Janitza JANITZA-UMG103 Supported
Janitza JANITZA-UMG104 Not Supported

Can I connect the Smartlogger to the local WIFI to have internet connexion on it?

No, the Smartlogger3000A/B can have the internt connection only via a SIM 4G or Ethernet linked to the router

How to upgrade an inverter on a simple way (USB key) ?

You need an empty USB flash drive formatted in FAT32, inverter in « ON » (DC side).

STEP 1 Copy the upgrade package from the PC to the root directory of the USB flash drive, decompress the upgrade package
STEP 2 Insert the USB flash drive into the USB port on the SUN2000.
STEP 3 Check the LED indicator to determine the upgrade progress.

After the upgrade succeeds, the SUN2000 automatically restarts. All indicators are off during the restart and become normal after the restart.

How to upgrade a Smartlogger on a simple way (USB key) ?

You need an empty USB flash drive formatted in FAT32, SL in « ON ».
STEP 1 Copy the upgrade package from the PC to the USB flash drive. Ensure that the package name is logger_usb.tar.gz.
Step 2 Insert the USB flash drive to the USB port on the SmartLogger3000. It takes 5s or 10s for the
SmartLogger3000 to identify the USB flash drive.
Step 3 Process of upgrade is automatic
Step 4 The SmartLogger3000 restarts after the upgrade succeeds.

Can the inverters be upgraded remotely from FUSION SOLAR without the need to request HUAWEI?

Yes, it is possible to update the inverters from FUSION SOLAR (Settings à Update management)

Could I visualize again information on the FUSION SOLAR when the internet communication has been lost during several hours or days?

Yes, It is possible to retrieve it for a maximum period of 30 days for the commercial inverters (counted from today) and 20 days for residential ones.

If my inverter comes with the intelligent curve analysis IV license, do I have to do something to activate it in SOLAR FUSION?

For the following residential inverters: SUN2000L-2/3 / 3.68 / 4 / 4.6 / 5KTL, SUN2000-3 / 4/5/6/8 / 10KTL-M0 and the commercial range SUN2000-12 / 15/17 / 20KTL-M0 are not required to activate this license in FUSION SOLAR, the Smart analysis can be done immediately from “O&M”.

For the other inverter ranges, it may be necessary to do it from License Management in FUSION SOLAR after you purchase the licence.

Can I connect the Smartlogger to the local WIFI to have internet connexion on it?

No, the Smartlogger3000A/B can have the internt connection only via a SIM 4G or Ethernet linked to the router

how can I connect on FusionSolar using my computer?

Via Link https://intl.fusionsolar.huawei.com or https://eu5.fusionsolar.huawei.com/ sg5.fusionsolar.huawei.com (for all installation outside europe)

Does the electricity meter need to be installed for all modes of operation? If not, when is it optional ?

No, if customer need to control the energy export to the grid, then he need a consumption power meter

In case you need technical support after GFS / GPT hours, who should I contact?

You should contact HUAWEI customer service directly 00 800 33 888888 or eu_inverter_support@huawei.com

What is the use of USB-Adapter2000-B/C?

The USB-Adapter2000-B/C USB is the interface connected to inverter for local commissioning only via SUN2000 APP via WLAN/Bluetooth

How to proceed in case of default inverter ?

Call your Greenpower contact or send him a mail putting in copy of your mail the following Adress :
France: huawei.service.fr@greenpower-technologie.com Spain:huawei.service.es@greenfusion-solar.com MEA:huawei.service.mea@greenfusion-solar.com
The most important is to call your service contact before investigation in order to follow the Huawei’s procedures and allow us to handle your request quickely.

How to check Insulation resistance (first steps)

1.  Check the inverter’s AC side connections
2. Check if the inverter is well grounded
3. Make measurements of the insulation resistance between the positive and ground and negative and ground

How to connect RS485 communication

Using 2 Shielded cables (+/-). Connect the cable using the « OUT » plug of the last inverter of the chain and come in into the « IN » plug of the next inverter. At the end, connect on monitoring système device

Basic requirement before starting commissioning?

*All wiring connection is completed and checked

*AC breaker/switch to inverter is ON

*DC switch in inverter is ON

*Power-ON LED status check

*Latest Fusion Solar APP downloaded from App store

What is the compatibility of Smartdongle 4G with the inverters?

Smartdongle WLAN is compatible with SUN2000-3-10KTL-M0, SUN2000-12-20KTL-M0.

What is the compatibility of Smartdongle Wlan with the inverters?

Smartdongle 4G is compatible with SUN2000-2-5KTL-L0, 3-10KTL-M0, 12-20KTL-M0, 60KTL-M0, 100KTL-M1.