Our services

Green Power offers more than just product delivery

To unlock the full potential of our PV, energy management and e-mobility solutions, Green Power goes beyond mere product delivery. As a Value-Added Partner and Certified Service Partner of Huawei, we provide a range of tailored services including :

Step 1 — Opening

• Contact via phone / hotline email / engineers’ emails

Step 2 — Verification

• SN validation (Green Power origin)
• Warranty check
• Input validation (measurements, logs, photos)

Step 3 — Diagnostic

• Analysis of the elements
• Error-code review
• Detailed examination of the inputs

Step 4 — Solutions

• Action plan
• FusionSolar intervention (remote)
• Solution review meeting
• Escalation to HUAWEI (if needed)
• Equipment replacement (if necessary)

Step 5 — Testing & Closure

• Validation of the solution test conditions
• Explanation of the results
• Launch and monitoring of the solution
• ✓ Resolution

Response times (SLA)

• Hotline: handled in under 15 min
• E-mail: reply within 24 h
• Diagnostic: 24 – 48 h

Criticality management

• Critical: production stoppage
• Major: significant impact
• Minor: limited impact

Traceability & monitoring

• Tracking via FusionSolar
• Client reporting
• Full end-to-end traceability

Continuous improvement

Feedback and continuous improvement to strengthen reliability and performance.

Process aligned with CSP5 standards — full traceability via FusionSolar, with priority and response-time management.

Our commitment:

ResponsivenessExpertiseReliability

Our commitment is to deliver comprehensive solutions, from initial training to post-installation support, ensuring operational efficiency across borders and throughout the lifecycle of your systems.

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