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Green Power Services, more than just product delivery

To unlock the full potential of our PV, energy management, and e-mobility solutions, Green Power Services goes beyond mere product delivery. As a Value-Added Partner and CSP5-star certifed partner of Huawei, we provide a wide range of our value added services, including :

Green Power — Service Department

Step 1 — Opening

  • Contact via phone / hotline email / engineers’ emails

Step 2 — Verification

  • SN validation (Green Power origin)
  • Warranty check
  • Input validation (measurements, logs, photos)

Step 3 — Diagnostic

  • Analysis of the elements
  • Error-code review
  • Detailed examination of the inputs

Step 4 — Solutions

  • Action plan
  • FusionSolar intervention (remote)
  • Solution review meeting
  • Escalation to HUAWEI (if needed)
  • Equipment replacement (if necessary)

Step 5 — Testing & Closure

  • Validation of the solution test conditions
  • Explanation of the results
  • Launch and monitoring of the solution
  • ✓ Resolution
Response times (SLA)
  • Hotline: handled in under 15 min
  • E-mail: reply within 24 h
  • Diagnostic: 24 – 48 h
Criticality management
  • Critical: production stoppage
  • Major: significant impact
  • Minor: limited impact
Traceability & monitoring
  • Tracking via FusionSolar
  • Client reporting
  • Full end-to-end traceability
Continuous improvement

Feedback and continuous improvement to strengthen reliability and performance.

Process aligned with CSP5 standards — full traceability via FusionSolar, with priority and response-time management.
Value added services commitment:
ResponsivenessExpertiseReliability

Our commitment is to deliver comprehensive solutions, from initial training to post-installation support, ensuring operational efficiency across borders and throughout the lifecycle of your systems.

The first Huawei CSP 5-Star Partner in France

This prestigious certification from Huawei Digital Power recognizes the outstanding skills, dedication, and professionalism of our technical team. This means that the Green Power services team and engineers are now fully certified to commission Huawei FusionSolar solutions across all market segments – Residential, C&I, and Utility. As a CSP5-star certified partner, Green Power is always by your side to make the projects happen.

Huawei CSP5 star
Green power services team

Green Power Services, Closer to You, Supporting Your Projects at Every Stage.

Our multilingual value added services team, fluent in over 10 languages, is ready to assist with your technical inquiries across Europe and Africa. With years of industry experience and high-level expertise, Green Power offers a team of experts who are always prepared to support you and accompany you through every step of Green Power services.

Service team in action

Service Hotline :

France
SAV : +33 (0)9 80 80 30 98
huawei.service.fr@greenpower-technologie.com

Morocco
SAV : +212 664-620589
huawei.service.mea@greenpower-technologie.com

Spain
SAV : +34 (0)9 11 23 27 22
huawei.service.es@greenpower-technologie.com

Available from 9-5, Monday to Friday !